LVF - Live From 2026 HCHB Users Conference - Si Luo
Last Visit First
CareXM CEO Si Luo returns to Last Visit First to share how the company's AI triage assistant is changing the way nurses handle patient calls. Si explains how CareXM rolled the tool out to 100% of its internal users, with early external adoption from agencies like Amedisys and LHC, resulting in more than a 25% improvement in the number of triage encounters each nurse can handle.
Si also breaks down how the tool works, clinically summarizing calls so triage nurses can stay fully present with patients while the software connects back to protocol for large-scale QA review, and shares what's next for CareXM's integration roadmap alongside Homecare Homebase, including smart scheduling and point-of-care tools.
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