LVF - Live From 2026 HCHB Users Conference - Joe Randesi
Last Visit First
Element5 Co-founder and CEO Joe Randesi joins Last Visit First once again, with guest host Jennifer Maxwell, Co-Founder and CEO of Maxwell TEC and wife of Tom Maxwell, to talk about how AI agents are automating revenue cycle management and back-office operations for the home health and hospice community. Joe explains Element5's approach to "touchless rate," the percentage of financial and administrative tasks handled entirely without human intervention, and why the company aims for a high touchless rate around 90%, rather than chasing full automation.
Joe also shares his take on why AI adoption, not new technology itself, will be the biggest driver of change in post-acute care over the next few years, and why keeping a human in the loop remains essential even as automation and ambient listening tools continue to advance.
Loading